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1.Russia shipping mode using “AliExpress Saver Shipping(Seller’s Shipping Method)” or “ePacket”,Both of they can get tracking information.
2.You receive the item should taken 15-45 work days（Brazil is 50-60 days). If you have not received your shipment , please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
3. Our default shipping is China Post Ordinary Small Packet Plus, single orders over 5dollars we will send China Post Registered Air Mail.
China Post Ordinary Small Packet plus Tracking information is not available.
China Post Registered Air Mail Tracking information is available.
The shipping time during Holiday Season (Christmas, Chinese New Year etc) could be longer than usual time. Please add another 5-10 days as a delay.
1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2. Payment must be made within 3 days of order.
3. If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1. If you are not satisfied with your purchase, you can exchange the item. The buyer is responsible for all further shipping fees.
2. The buyer must contact us within 3 days of delivery if they wish to exchange defective or incorrectly shipped items.
We maintain high standards of excellence and strive for 100% customer satisfaction!
1.We request that you contact us immediately befoere you give us neutral or negative feedback.(1-2 days to give you a reasonable satisfaction with the solution)
2.If you like this product, please give us all 5 stars
Question: I am not sure about the size ?
Answer: Do not worry,please tell us the size of your dog , we will suggest the size for you !
Question: When will you send my order ?
Answer: We usually send your order out in 2-5 days.
Question: Would you please low value on my parcel ?
Answer: Yes,We usually do this.
Question: When time is ending and I do not get my parcel,What should I do ?
Answer: Send us a message to extend the protection for you.
Question: When I get the parcel,the item is broken or have other problems.What should I do ?
Answer: Please contact us as soon as possible and 1-2 days later to give you a reasonable satisfaction with the solution.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.